Last updated 22 October 2026
Juanga Universe offers a 30-day money-back guarantee on all one-time credit packs. If you're not satisfied with your purchase for any reason, you can request a full refund within 30 days of your order date.
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net and look up your order using the email from your receipt, or reply to your receipt email. Refunds go back to your original payment method.
Paddle's Refund Policy also applies to your purchase.